Items (excluding personalized & sale items) can be returned for store credit within 28 days of purchase.
You can return your item to us and place a new order to receive the item of your choice. Once your return items are received back at our facility, we can issue you a store credit via a gift card for the item to repurchase the correct colour/size you were after. Items can only be returned within 28 days of purchase date.
Please note, that if the item has been worn, washed or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene and wear and tear.
Please return your item(s) to us following the method below:
Before sending your items back, please contact us to notify us of your intent to return your items with your Full name, Order ID number, and the details of all the item(s) you wish to return and why. Our customer service team will then be able to provide you with the returns address and any other details that will assist you in the steps you need to process a return. To get in-touch with our customer service team, at the bottom of this page fill in the required details in the ‘Contact Us page.
If items are returned multiple times (i.e an exchanged order is subsequently returned), then we reserve the right to charge a handling fee to cover any excess shipping cost. We will advise you of this before you complete your return.
REFUNDS: Please note, we do not issue refunds on non-faulty items, only in store credit once your return item is received back at our facility.
Returns (in-store credit) can take up to 10 business days to process, so don’t be alarmed if you’ve tracked your return as delivered but haven’t heard from us yet.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Returns (in-store credit) will not include shipping costs.
The item is the customers responsibility until it is received back at our facility. The item will be subject to inspection upon arrival, if deemed to be unfit for return (worn, washed or used in any way or falls outside our given timeframe for returns), your item will be refused and returned to sender and Staying In will not be liable for any return shipping costs.
By returning your items, you, the customer have acknowledged and agreed to cover any costs involved in order to receive store credit for the value of your goods. This means you will only receive store credit to repurchase your items for an existing order (cost of item minus and discounts used) and the customer will be required to cover any costs involved in order to reship your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services.
CAN I RETURN AN ITEM I BOUGHT ON SALE?
Items purchased on sale are non-refundable and cannot be exchanged or returned. Staying In does not provide store credits on any products which were purchased on sale.
All prices for items on sale are only valid during the sale period and as such Staying In do not credit or refund a price difference for items purchased outside of that sale period.
CONDITION OF RETURN
-All product(s) must be returned:
In original condition, unworn and unwashed with all original tags still attached and / or package bag, not smell of perfume, deodorant or washing powder & free of make-up or tan marks. If the tags are removed, the item no longer qualifies for return.
- Items covered in animal/human hair will not be accepted
- We cannot accept returns on Lingerie bottoms due to hygiene reasons.
- Personalized items PJ sets & pillowcases are unable to be returned
- All shoes must be returned in original shoebox
All items are thoroughly inspected before any action is taken.
If the returns item fails this test, they will be returned back to you and you will be invoiced for the shipping.
Please be advised that all postage and handling costs will be incurred by the customer, not Staying In. Staying In is not responsible for return packages should they not reach us. We recommend posting back with a tracking number.
WHAT RETURN OPTIONS CAN I CHOOSE FROM?
Proof of purchase must be provided. After receiving the item in good order, we will issue the store credit. can take up to 10 business days to process, so don’t be alarmed if you’ve tracked your return as delivered but haven’t heard from us yet.
No refunds will be given unless the product is faulty. Faults must be made aware to Staying In within 28 days of purchase and it will need to be assessed by us before refunds are provided.
Faults must be made aware to Staying In within 28 days of purchase and it will need to be assessed by us before refunds are provided. To get in-touch with our customer service team, at the bottom of this page fill in the required details in the ‘Contact Us page